- MINIMUM ORDER
Orders may be placed by mail, phone, fax or online. If sending
payment with your order, please call ahead for your total with shipping
included. Orders may be picked up at our location, but the order must be
placed ahead of time with at least 4 hours notice. When ordering, please
have your order ready and make sure it is complete. Orders are processed
immediately, so once your order is placed it cannot be changed. Any
additions will be shipped separately. (Boxes added instead of
re-packed.) Please refer to the web site pages when ordering, and give
the product name or item number for each item being ordered. The clearer
your order, the less chance of any mistakes.
Merchandise returns are accepted within 15 days of purchase. Include
a sheet with the original invoice number and reason for return. In-store
credit will be given for the unused portion. Returned items must be
received in proper packaging and in satisfactory condition. If items are
not received in acceptable condition, no credit will be given.
The customer is responsible for
- shipping on all returns
- re-shipping on any exchanges
- *a 15% restocking fee may apply to any returned items
unless the reason is due to an error on our part.
*to cover all
packaging costs, credit card fees and labor incurred
All orders are shipped UPS ground unless the cusomer specifies faster shipping. Note: If we determine that USPS Flat Rate or Priority Mail is considerably cheaper than UPS Ground, we may elect an alternative shipping method. If UPS ground is not available or deemed inappropriate, USPS will be used. We charge shipping rates based on the
weight of the packaged order. Rush orders
will be charged the current UPS rates on the specified method (Next Day,
2nd Day, 3rd Day, or Next Day Saturday Delivery). If your shipment does
not arrive in a reasonable amount of time, you may contact us for a
tracking number. If shipped Parcel Post, there is a 30 day waiting
period before a trace can be placed on the package.
NOTE: IF CUSTOMER PROVIDES AN INCORRECT OR INCOMPLETE SHIPPING ADDRESS, U.P.S. WILL BACK-CHARGE US $6.00 ON THE SHIPMENT. WE RESERVE THE RIGHT TO BILL THE CUSTOMER FOR THIS BACK-CHARGE ON THEIR CREDIT CARD.
As a general rule, we do not accept COD orders. UPS will only accept a *Cashier's Check or Money Order. There is a
$7.00 C.O.D. charge in addition to the regular shipping charge on each
package. Multiple package orders will be charged the $7.00 fee for each
separate package in an order (ie: cases of soap, etc.). COD orders may not be shipped unless we have a credit card on file or we have some other assurance that freight charges will be paid by the customer if not picked up on a timely basis.
*This way we may alleviate new customer hassles with checks.
If an order is placed before noon it will usually be shipped out
within 24 hours. See our shipping page for the
estimated UPS ship time
to your area. Please Do Not Miss your Delivery! If
the carrier is unable to make a delivery under any circumstance other
than our error, you will be responsible for a second shipping charge.
Any orders returned to us by UPS will not be re-shipped without
pre-payment. In this event, C.O.D. shipping will no longer be available
to you. Incorrect addresses provided by customer are subject to a $5.00 address correction charge.
If your package arrives damaged - Do Not Accept it from the carrier.
Contact UPS at 1-800-742-5877 IMMEDIATELY if there is any damage,
spillage, etc. All packages leave our warehouse in good condition. Our
responsibility ceases upon delivery of the goods to the carrier.
You must get a Claim # from the carrier.
Out of stock items will not be back ordered, customer must re-order
at a later date. We can, however, hold an entire order until the missing
items are in stock, at your request. If we receive an order that
includes out of stock items, we will ship the items we are able to, and
the customer will need to re-order the other items separately at a later
We will accept personal or company checks from accounts in good
standing. Any checks returned for non-sufficient funds are automatically
forwarded to our collection Bureau and will be
assessed a $25.00 service charge plus bank fees.
Orders paid by check or money order are shipped as soon as payment
arrives by mail. We do not currently offer credit terms. Government
P.O.'s are accepted.
We do not require a tax ID# (unless in MN) on company purchases, nor
do we impose a minimum order requirement. The prices listed on our
product pages stand as such for the quantity levels shown. If you are
interested in purchasing any of our products in much larger quantities,
please contact us for a direct quote.
Note: Soap Wizards is not responsible for the products you produce from our supplies. Product compatibility and safety are your sole responsibility. In many cases, we offer small sample quantities of our products which can be used to test your formulations.